Patient Center

happy girl in eyeglasses smiling near asian mother and blurred oculist in optics store
What to Expect at your first visit

We are pleased to be an integral part of our community’s quality of life!

At Coal Creek Family Vision, our team of optometrists & optical technicians are here to provide your family with state of the art eye exams as a partner to educate you on your eye health.

Each patient is unique and we believe your visit to the optometrist is more than just a new prescription!

New and returning patient’s exams always begin with a comprehensive eye exam that includes a touch free experience and options for those not keen on dilation.

If eyeglasses are in your future, our optical team is onsite and ready to help you define your personal style and express yourself through a dynamic assortment of frames!

We have personalized solutions for your computer needs, sports frames, prescription sunglasses, contact lenses and more!

The patient center is where you can find all the information about what to expect during your next visit with us as well as important material to know before your appointment to save time!

Access your exam history, current prescriptions, and download your previous invoices by logging into your patient portal above.

Office Information

We want your visit to be as stress-free as possible. Our staff will do everything we can to make sure your experience is pleasant and convenient.

Payment Options

Coal Creek Family Vision believes in providing the best value for you and your family. We have worked diligently to source the best vision solutions to accommodate all budgets for both our private pay and insurance funded patients.

If you are working with a modest budget, we have options that fit perfectly within most vision plans, offer value based product lines to minimize private pay out of pocket expenses, and also have partnered with Care Credit allowing you to spread out your payments for up to 12 months!

Care Credit

The Care Credit card is available to help people pay for health care expenses, often with an introductory period that is interest-free.

We accept Care Credit for all of our services – including your exams, glasses, contacts, dry-eye treatments, Myopia Management, and more!

To learn more or apply for the card, click “Learn More” below:

Additional Payment Options

Paying for your prescription glasses/sunglasses and exams is easier and more affordable by using your qualifying pre-tax contribution programs!

We also accept the following:
  • FSA – Flexible Spending Plans
  • HAS – Health Savings Accounts
  • MSA – Medical Savings Accounts
Aetna logo
EBMS logo
Meritain health logo
premera logo
Seattle Plumbers & Pipefitters logo
BCBS logo
First choice logo
Metlife logo
PSE logo
UHC logo
Cigna logo
Kaiser Permanente logo
NBN logo
Regence logo
vision care logo

accepted insurances

  • Aetna
  • BCBS – Blue Cross Blue Shield
  • Cigna
  • EBMS – Employee Benefit Management Services
  • EyeMed
  • First Choice
  • Kaiser Permanente – PPO: Options, Access, Omni
  • Kaiser Permanente – HMO POS: Out of Network Billing Benefits
  • Lifewise
  • Meritain Health
  • MetLife
  • NBN – Northwest Benefit Network
  • Premera
  • PSEW – Puget Sound Electrical Workers
  • Regence
  • Seattle Plumbers & Pipefitters
  • United Health Care
  • VSP – Premier Provider: Signature, Choice, & Advantage Plans
  • And many more!
We care about your ocular health and overall well-being!

We understand that medical insurance can be confusing and are here to support your understanding the best we can.

The providers at Coal Creek Family Vision do more than routine annual eye exams to support your ocular health without the need to refer you out; which in turn helps to keep your out-of-pocket medical costs down.

Below is a breakdown of terms/expenses that may be applicable to your upcoming visit.

Medical Visits may be subject to a copay, coinsurance, and/or deductible:


This is typically a set dollar amount found on the front of your insurance card or patient insurance portals.


This is a percentage of the cost of your covered health care services. Due to the variability in how much an insurance company covers on your behalf, you may pay on the date of service and/or receive an invoice for any remaining out of pocket expenses as determined by your insurance company.


This is your out of pocket amount that needs to be met before your insurance plan starts to pay on your behalf. If you have not met your deductible at the time of service, you will receive an invoice for any remaining out of pocket expenses as determined by your insurance company.

your partners in eye care

Frequently Asked Questions

You can come work with one of our team members whenever is convenient for you if you already have a valid/current prescription.

To ensure you have plenty of time to make the best decisions without being rushed, we ask that you arrive at least an hour prior to closing.

We work with local labs to ensure you are getting the best quality but also the most efficient timelines. 

The majority of our orders are ready for you to pick up within 7-10 business days.

Our system will automatically alert you via text or email once they are ready for pick up!

It is recommended that you have an Annual Eye Exam to stay current on your health and wellness visits.

That being said, your glasses and contact lens prescriptions are valid for 2 years in the state of Washington unless otherwise noted.

Patients new to contact lenses or patients that have specific medical presentations may notice a 1 year expiration date on their contact lens prescriptions.

You can access your current prescriptions, exam history and download your previous invoices in the Patient Portal free of charge 24/7 or you can pick up a printed copy in person.

If you have not logged into your patient portal before, check out the Patient Portal Instructions to reset your password as well as basic navigation guidance.

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your trusted vision care partner

Ready for better vision, for life? Click here to book an appointment online!

office information

Thank you in advance for your understanding, cooperation, and support
in helping to provide the safest environment possible.

COVID-19 Patient Protection Protocols

We would like to first thank you for your support as we move through the changing climate that COVID has presented each of us uniquely, but also as a community. As a family-focused business, we have implemented the following efforts to help protect the vulnerable members of our patients, staff, and the local community.

Entry to the Office:

  • Masks are still required by the Washington Department of Health for entry for all visitors – Updated 2023

Exam Appointments:

  • Patient intake paperwork will be provided digitally to be completed before your appointment.

Office Sanitizing Steps & Touch Free Options

  • All common area surfaces and equipment are sanitized regularly throughout the day.
  • All eyeglass frames are sanitized regularly.
  • We are offering non-contact payment options including touch-free enabled credit card terminals for tap cards, Apple Pay/Google Pay or you may request a payment link be texted to your digital device.
  • Patients will be provided access to digital prescriptions & patient records through the online Patient Portal.
  • We have upgraded our HVAC system to include Global Plasma Solutions Needlepoint Bipolar Ionization air purification technology as well as upgrades to improve circulation in exam rooms. This system is designed to reduce the number of airborne pathogens present and is currently utilized in commercial aircraft, hospitals, and the White House.

Again, your understanding, cooperation and support are greatly appreciated! Thank you from the Coal Creek Family Vision Team!